Conn Web Works ("we," "us," or "our") respects your privacy. This policy explains what information we collect through connwebworks.com, how we use it, and the choices you have. We keep it simple: we collect only what we need to respond to you and run our business, and we never sell your information.
Information we collect
Information you give us
- Contact form: your name, email address, phone number (optional), business name (optional), the service you're interested in, and your message.
- Consult booking: your name, email, phone number, business name (optional), any notes you add, and the time you choose or request.
- AI chat assistant: the messages you type. If you choose to share them, the assistant may collect your name, email, phone number, business details, and project needs so we can follow up or book your consult.
Information collected automatically
- Basic technical data: like most websites, our hosting provider (Cloudflare) processes technical information such as your IP address, browser type, and pages requested in order to deliver the site, keep it secure, and prevent abuse (for example, rate limiting the chat and forms).
- Browser storage: we store small, non-tracking items in your browser's session storage: whether you've already seen the intro animation and your current chat conversation, so it doesn't disappear when you move between pages. This clears when you close your browser tab. We do not use advertising cookies.
How we use your information
- To respond to your messages and questions.
- To schedule and prepare for your consult call, and to send you a confirmation.
- To give you price estimates and recommendations.
- To provide, improve, and protect our website and services.
- To meet legal obligations.
We will only contact you about your request and our services. You can ask us to stop at any time.
The AI chat assistant
You can also talk to the assistant with the microphone button. That uses your own browser’s speech recognition (for example Google’s in Chrome, Apple’s in Safari), which turns your voice into text under that company’s privacy terms. Only the resulting text is sent to us, the same as if you had typed it. The microphone is only used while the button or voice chat is on, and your browser asks your permission first. Nova, the robot that flies around our home page, plays short pre-recorded comments aloud once you've tapped or clicked on the page; the speaker button turns it off. Nothing is recorded from you for that.
Our chat assistant is powered by an AI model provided by Anthropic. When you chat, your messages are sent through our secure server to Anthropic to generate a reply. Anthropic processes this data on our behalf under its commercial terms and does not use it to train its models. Please don't share sensitive information such as passwords, payment card numbers, or health information in the chat. AI replies can occasionally be wrong; price figures are estimates, and your final quote comes from us directly.
If you give the assistant your contact details and agree to a follow-up, our server keeps your name, contact details and a short summary of what you asked about for up to 60 days, so we can follow up if you haven't booked. Follow-up emails include an unsubscribe link, and you can also ask us to stop at any time. To see what visitors ask about most, we also keep the first question of each conversation (stored separately from any contact details) for up to 120 days.
How we share information
We do not sell or rent your personal information. We share it only with service providers that help us run the site, and only as needed:
- Cloudflare — website hosting, security, and our server code.
- Anthropic — AI processing for the chat assistant.
- Google — Google Calendar, to schedule consult calls.
- Resend — email delivery for form messages and booking confirmations.
We may also disclose information if required by law or to protect our rights, safety, or the safety of others.
How long we keep it
We keep inquiry and booking information for as long as needed to respond to you and for normal business records, generally no longer than three years unless you become a client (in which case we keep records for the length of our working relationship and as required for taxes and accounting). Chat conversations are not stored on our server after your reply is generated, except for details the assistant sends to us so we can follow up.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. Just email us at [email protected]. Depending on where you live, you may have additional rights under state privacy laws, and we will honor valid requests.
Security
We use HTTPS everywhere, keep secret keys on our server (never in the website code), limit who can access your information, and rely on reputable providers. No system is perfectly secure, but we work hard to protect your data.
Children's privacy
Our website and services are meant for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date above.
Contact us
Conn Web Works
Alabama, United States
Email: [email protected]
Phone: (256) 555-0142